Built Specifically for Shopify Plus Merchants
Elevate Your Shopify Plus Checkout : Advanced Customization for High-Growth Stores
Rating 5.0
★★★★★ 5/5
Woojer Leverages Checkout Extensions Pro for Improved Conversion and Customer Assurance
About the Company
Woojer pioneers haptic technology with patented products that deliver high-fidelity tactile sensations, capturing the emotion of sound. Our visionary team understands the deep connection between sound, vision, emotion, and immersion, backed by industry leaders with a history of launching disruptive products.
The Challenge
As Woojer continued to grow, the company faced challenges in optimizing the checkout experience to boost customer confidence and conversion rates. Specifically, they needed a way to prominently display key trust factors, such as their 30-day money-back guarantee, fast shipping policy, and 12-month warranty, in order to reduce cart abandonment. Additionally, Woojer wanted to capture authentic customer reviews to build trust and encourage new customers to make a purchase.
The Solution: Checkout Extensions Pro
Woojer integrated the Checkout Extensions Pro app into their Shopify Plus store. This no-code app allowed Woojer to:
- Display Trust Badges: Woojer leveraged trust badges for “30-Day Money-Back Guarantee,” “Fast Shipping,” and “12-Month Warranty” to reassure customers of their purchase decision at the critical checkout stage.
- Customer Reviews: The app facilitated the collection and display of genuine customer reviews, which were strategically showcased on the checkout page to encourage new customers to complete their purchase.
The Results
After five months of using Checkout Extensions Pro, Woojer experienced significant improvements:
- Increased Conversion Rates: By displaying trust badges prominently during checkout, Woojer saw an increase in customer confidence, leading to higher conversion rates and reduced cart abandonment.
- Boosted Sales Through Social Proof: The addition of customer reviews helped build credibility, resulting in more customers feeling comfortable proceeding with their purchases.
- Enhanced Customer Satisfaction: The clear display of important information, such as the money-back guarantee and warranty, provided peace of mind to customers, contributing to a positive shopping experience.
Conclusion
Woojer’s use of Checkout Extensions Pro played a crucial role in optimizing their checkout process. By displaying key trust elements and customer reviews, Woojer not only enhanced customer trust but also achieved a notable increase in sales. The integration of Checkout Extensions Pro provided Woojer with a reliable solution that aligned with their commitment to customer satisfaction and quality.